Return & Refund Policy

WEVRS™ Return-Exchange and Cancellation Policy

We value your satisfaction and aim to make every shopping experience seamless. Below is a detailed explanation of our Return, Exchange, and Cancellation Policy to ensure transparency and hassle-free processes.

1. Return and Exchange Policy

We offer a 5-day return and exchange window for prepaid and COD orders. Unfortunately, FLASH SALE (DEALS) items/orders are not eligible for return and exchanges. 

Note: We only accept return and exchange, not return for refund. 

How It Works

  • Eligibility:

    • The item must be unused, unworn, with original tags intact, and in its original packaging.
    • You’ll need the receipt or proof of purchase to initiate the process.
    • Each customer is eligible for one-time exchange option.
    • Items received in exchange order, can not be returned or even exchanged further so choose exchange items carefully while raising exchange request initially. 

In exceptional cases where a customer wishes to exchange for a different product, our team may assist manually at its discretion.

Kindly reach out to the Website Chat Support Team for further assistance.

 

Steps to Request Return and Exchange:

    1. Visit "My Orders" section on our website and navigate to "Manage Return/Exchange" or visit this link: https://wevrs.com/apps/manage-return. 
    2. Raise a return and exchange request within 5 days of delivery.
    3. An exchange fee of ₹100 (logistics and restocking fee) + differential amount on the size exchange if any applies to each item, payable via a secure payment link shared by our team on WhatsApp/SMS/email.
    4. Return request will be raised post the exchange fee payment is cleared.

NOTE:

Below reasons are not considered as valid reasons for raising return and exchange request.

  • fabric quality
  • color issues
  • product likeness

     

After Approval:

    • Once your request is approved, we’ll arrange a reverse pickup.
    • If the requested replacement item is out of stock, a partial refund in terms of store credit (valid for 1 year) will be issued in your WEVRS account after deducting ₹100 logistics and restocking fee for each item.
    • The replacement/exchange product will be delivered within 7-10 business days post return pickup is successful.

Important Notes

  • Keep the unboxing video as proof of delivery condition.
  • In case of size issues, enjoy a “No Questions Asked” exchange policy.
  • Return and Exchange request should be raised only at this link: https://wevrs.com/apps/manage-return.
  • No return and exchange request will be accepted on website chat service, email and/or WhatsApp.
  • Only size exchange and not product exchange is allowed on WEVRS. 
  • Always check your WhatsApp/email after exchange request is raised as our team follow-up on WhatsApp/email and shares payment link via WhatsApp/SMS/email to initiate return pickup and place a new replacement order for you post successful pickup.

2. Damaged or Incorrect Items

We apologize for any inconvenience caused by defective or wrong items. Please inspect your order upon arrival.

Steps to Address the Issue:

  1. Visit "My Orders" section on our website and navigate to "Manage Return/Exchange" or visit this link directly: https://wevrs.com/apps/manage-return. 
  2. Select Option : Received Damaged Item.
  3. Provide a description of the issue along with images and/or videos if necessary.

Our team will evaluate the situation and may contact you on WhatsApp or email to verify before providing a Free replacement. 

3. Refund Policy

We do not accept returns for refunds except in cases where the order is yet not dispatched and the ordered item has gone out of stock.

How Refunds Work:

  • If eligible, your refund will be processed and credited within 3-5 business days via your original payment method.
  • Please note, bank or credit card companies may take additional time to process the refund.

Refund Against Maximum Size Available:

  • In case of size issue with largest size available, customer will be issued store credit refund after adjustments of Rs100 per item. 

If it has been more than 10 business days since your refund was approved, contact us at care@wevrs.com for assistance.

4. Cancellation Policy

We offer you the flexibility to cancel an order before the shipment is booked for dispatch. Some of the orders ship almost immediately and it is not always possible to cancel an order. 

How to Cancel an Order:

  1. Contact us via:

  2. Provide your order ID, phone number, and email ID used during checkout.

  3. Once the cancellation is approved, a full refund will be processed promptly.

Key Points to Remember

  • FLASH SALE Items: No returns, exchanges, or refunds are offered for FLASH SALE (DEALS) items in your order.
  • Contact Methods:
    • Website chat is the fastest way to reach us.
    • WhatsApp is available for messaging only (calls are not supported).

If you have questions or need help, our customer care team is here for you!

 

We hope to make your shopping experience with WEVRS™ delightful! 🛍️