Return & Refund Policy

WEVRS™ Return and Cancellation Policy

We value your satisfaction and aim to make every shopping experience seamless. Below is a detailed explanation of our Return, Exchange, and Cancellation Policy to ensure transparency and hassle-free processes.

1. Return and Exchange Policy

We offer a 5-day return/exchange window exclusively for prepaid orders. Unfortunately, FLASH SALE (DEALS) items and COD orders are not eligible for returns or exchanges.

How It Works

  • Eligibility:

    • The item must be unused, unworn, with original tags, and in its original packaging.
    • You’ll need the receipt or proof of purchase to initiate the process.

  • Steps to Request a Return/Exchange:

    1. Visit the "My Orders" section on our website.
    2. Raise a return or exchange request within 5 days of delivery.
    3. A ₹100 logistics and restocking fee applies to each item, payable via a secure payment link shared by our team.

  • After Approval:

    • Once your request is approved, we’ll arrange a reverse pickup.
    • If the requested replacement item is out of stock, a partial refund will be issued after deducting ₹100 logistics and restocking fee on each item.

Important Notes

  • Keep the unboxing video as proof of delivery condition.
  • In case of size issues, enjoy a “No Questions Asked” exchange policy.

2. Damaged or Incorrect Items

We apologize for any inconvenience caused by defective or wrong items. Please inspect your order upon arrival.

Steps to Address the Issue:

  1. Contact us immediately at website chat service (Smiley Icon on Screen) or via email at care@wevrs.com or via WhatsApp at +91-9901-640343.
  2. Provide a description of the issue along with images or videos if necessary.

Our team will evaluate the situation and provide a replacement as quickly as possible.

3. Refund Policy

We do not accept returns for refunds except in cases where the item is out of stock.

How Refunds Work:

  • If eligible, your refund will be processed within 10 business days via your original payment method.
  • Please note, bank or credit card companies may take additional time to process the refund.

If it has been more than 15 business days since your refund was approved, contact us at care@wevrs.com for assistance.

4. Cancellation Policy

Cancellations are allowed within 24 hours of placing your order.

How to Cancel an Order:

  1. Contact us via:

    • Website chat service
    • WhatsApp at +91-9901-640343
    • Email: care@wevrs.com

  2. Provide your order ID, phone number, and email ID used during checkout.

  3. Once the cancellation is approved, a full refund will be processed promptly.

Key Points to Remember

  • FLASH SALE and COD Items: No returns, exchanges, or refunds are offered for FLASH SALE (DEALS) or COD orders.
  • Contact Methods:
    • Website chat is the fastest way to reach us.
    • WhatsApp is available for messaging only (calls are not supported).

If you have questions or need help, our customer care team is here for you!

Email us at: care@wevrs.com
WhatsApp us at: +91-9901-640343

We hope to make your shopping experience with WEVRS™ delightful! 🛍️